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Terms & Conditions

Event, Training and Group Booking Terms and Conditions

Hereafter; the term Event will mean event, training or group.

Booking does not automatically constitute confirmation of a place. BAATN will confirm all bookings by email or in writing on receipt of a completed booking and payment in full.

For BAATN gatherings:

Most BAATN gatherings are free for members and can be booked any time up until the day before the event. Bookings for non-members can be made at any time except a week ahead of the event. For non-members booking reservations without payment will be held for 1 week before being offered to another person. Without payment in full places cannot be guaranteed. All bookings are made on a first-come, first-served basis.

For trainings/conferences and closed groups:

Bookings for trainings, conferences and closed groups can be made any time up until the day before the event. Full payment would need to be made to guarantee a place. If payment has not been made a week before the event the place will be offered to another person.

Limitation of liability

BAATN does not accept responsibility for accident, injury or loss suffered while attending events unless it is directly due to negligence on its part.

BAATN reserves the right to amend or cancel any event dates. In the unlikely occurrence of a event cancellation, BAATN will return any payments received in advance. BAATN will not, however, refund any costs incurred as a result of this cancellation.

BAATN Event Refund Policy

There will be no penalty for cancellations received on or before the date 30 days prior to the first day of an event. The full amount paid minus a £2-£4 (depending on the event) processing fee will be refunded. A cancellation fee of 50% of registration costs plus the processing fee will be applied for cancellations received between 29 to 10 days before an event. No refund will be issued for cancellations received less than 10 days before the first day of an event.

Late requests for refunds due to a family emergency only will be considered on a case-by-case basis. Deposits are non-refundable.

All cancellation requests made less than 10 days before the first day of an event must be sent in writing via e-mail, stating the reason for the cancellation. or post to BAATN 11216, PO Box 6945, London, W1A 6US. Confirmation of the request will be within two days.

Early Bird Payments

If you are making an early bird for an event payment please make sure payment reaches us by the early bird cut-off date. Please note your place is provisional until payment has been received.

Directory Listing Terms and Conditions

When applying for, or renewing a listing on the BAATN directory, you are agreeing to the following: 

  • You are/(continue to be) a member of a recognised professional body with a code of Ethics and a published Complaints Procedure. 
  • You will inform us, confidentially, if you are under investigation for a complaint made against you. Your listing will be suspended until the complaint is concluded. Membership fees will not be refunded during this period.
  • You are in regular supervision preferably with a qualified supervisor/or regular peer supervision if you have been in post qualification practice for more than 3 years.
  • If you are offering counselling/therapy to children and young people, that you are qualified and recognised as child and/or adolescent counsellors/therapists. 

Update Membership Payments


If a member chooses auto-renewal to pay for membership, the member’s credit card information is stored with our payment processor, Stripe. The card is then charged automatically each billing period. Stripe’s privacy policy. Card details are not stored for one-off payments.

Updating your card details 

If you need to update your card details (e.g. card expired), you can log into your account then click the button “Renew, Upgrade or Update Billing” where you can select the auto-recurring option to update your card details.

Cancelling Auto-renewal

You will receive a notification 14 days and 5 days prior to the renewal date. If you no longer wish to pay via auto-renewal, you can log into your account and choose either the ‘One-Off Payment’ option or the ‘BACS/PayPal/Cheque Payment’ option. If you want to cancel your membership altogether, you will need to email before the auto-renewal date. If you email us after the auto-renewal date and your card is charged, a fee of £4 will be payable.

Member Officiated Discussion Groups (WhatsApp, etc) Terms and Conditions

WhatsApp groups and other discussion forums that have evolved from members attending the various BAATN gatherings and events have created much-needed opportunities to continue connecting with like-minded individuals. Whilst we encourage the continued networking and sharing of resources that these platforms provide, members of these discussion groups need to be aware that these forums are not BAATN spaces and for reasons of confidentiality, should not be used to continue discussions already started within a particular gathering. These discussion forums are also not moderated/monitored by the gatherings’ facilitators. As such, BAATN is not responsible for what happens within these forums. It is therefore the responsibility of individual members of these discussion forums, to take responsibility for how these forums run. We recommend that permission is sought from an individual before adding their name or details to a group, in line with General Data Protection Regulations.

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