Help Page

Requesting a new password

1 – On the top right of the website select Members and then select Manage Your Membership

 

2 – Select the Request Password option and then type in the email address you signed up with.

3 – Click Request Password.

You will receive an email with a new password. If you do not receive this email in a few minutes then check your spam folder.

 

Applying for membership

1 – On the top right of the website select Members and then select the membership you wish to join.

2 – Enter your contact details as necessary

3 – Select Online to pay by credit card. (To pay by BACS, PayPal or Cheque go to step 6)

4 – Enter credit card details then click 

5 – Follow the prompts to make payment.

******** Go to step 9

6 – If you select the BACS/PayPal/Cheque option payment will need to be made separately after you complete the application details.

7 – After you have selected the BACS/PayPal/Cheque option click 

8 – To find out how to pay via the BACS/PayPal/Cheque options go here: https://www.baatn.org.uk/payment-options/ 

9 – Click on the Other tab to complete extra information about you

10 – Click on Profile tab to upload your profile image, download your membership logo and certificate, update your social links and select your email preferences.

11 – Click on Directory Tab if you have signed up for Directory Membership and complete your directory details.

Renewing your membership

View Renewing Membership Video

1 – On the top right of the website select Members and then select Manage Your Membership

2 – Enter your username and password

3 – Update your contact details as necessary

4 – Scroll down and click on the Renew, Upgrade and Update Billing button

5 – Select Online to pay by credit card. (To pay by BACS, PayPal or Cheque go to step 8)

6 – Enter credit card details and click on 

7 – Follow the prompts to make payment.

******** Go to point 11

8 – If you select the BACS/PayPal/Cheque option payment will need to be made separately.

9 – After you have selected the BACS/PayPal/Cheque option click 

10 – To find out how to pay with the BACS/PayPal/Cheque option go here: https://www.baatn.org.uk/payment-options/ 

11 – Click on the Other tab to complete extra information about you

12 – Click on Profile tab to upload your profile image, download your membership logo and certificate, update your social links and select your email preferences.

13 – Click on Directory Tab if you have signed up for Directory Membership and complete your directory details.

Upgrading your membership

You might be on a Practitioner membership and want to upgrade to a Directory membership.

1 – On the top right of the website select Members and then select Manage Your Membership

2 – Enter your username and password

3 – Scroll down and click on the Renew, Upgrade and Update Billing button

4 – Select membership you want to upgrade to (The system will make a calculation and deduct a percentage of the membership fee already paid)

5 – Select Online to pay by credit card. (To pay by BACS, PayPal or Cheque go to step 8)

6 – Enter credit card details and click on 

7 – Follow the prompts to make payment.

******** Go to point 11

8 – If you select the BACS/PayPal/Cheque option payment will need to be made separately.

9 – After you have selected the BACS/PayPal/Cheque option click 

10 – To find out how to pay with the BACS/PayPal/Cheque option go here: https://www.baatn.org.uk/payment-options/ 

 

Booking an event

View Booking Event Video

View Event Emails Video

1 – Click on the Events link on the main menu.

2 – Find the event you want to book from the list and select it

3 – If you are not a paid member choose the amount of tickets you want from the drop down (if you are a member go to step 11)

4 – Enter the name(s) of the ticket holders(s) if different to the person purchasing the tickets.

5 – Complete the other registration details

6 – Fill in you credit card details and the click on Register  (To pay by BACS, PayPal or Cheque go to step 8)

7 – Follow the prompts through the payment service.

******** Go to step 13

8 – If you select the BACS/PayPal/Cheque option payment will need to be made separately.

9 – After you have selected the BACS/PayPal/Cheque option click on Register

10 – To find out how to pay with the BACS/PayPal/Cheque option go here: https://www.baatn.org.uk/payment-options/ 

11 – If you are a member select Sign In next to Member Ticket and enter email and password

12 – If this is a free event click OK on the welcome message.

If there is a membership rate payment to be made you will be prompted to pay. If you choose the BACS/PayPal/Cheque option payment will need to be made separately. To find out how to make BACS/PayPal/Cheque payments go here: https://www.baatn.org.uk/payment-options/ 

13 – You are now booked on this event

Updating your membership/directory profile

1 – On the top right of the website select Members and then select Manage Your Membership

2 – Enter your username and password

3 – Click on the Various tabs and update as necessary.

 

Contacting Practitioners on the Directory

When you have selected a practitioner on the directory you can contact them by selecting the ‘Contact’ tab. You will then be able to see phone, website, practice address and social media details.

Sending an email message to a Directory Practitioner

Email addresses are not listed on the Directory to prevent spam. Instead you will see a ‘Send a Message’ link that will allow you to send an email to a directory practitioner. A confirmation email will be sent to you with a confirmation link. After confirmation the email message you sent will be delivered to the therapist. There is also an automated spam filter to prevent automated messages being sent through the system. 

Important Information for Directory members

  • The way the directory emailing system works
    The Send a Message feature allows visitors to your website to contact your members, without directly exposing the email address of your members. The system also prevents spam. The ‘Send a Message’ function on the Practitioners Directory will send an email to the practitioner via relay@membershipworks.org. You will not see the senders email address at the top of your email when you open it but will see the relay email address instead. Click REPLY and a reply message will be prepared with the sender’s email address ready for you to reply.

When users send emails via the ‘Send a Message’ function the following happens:-

– The message is pass through an automated spam filter
– Users can only send a limited number of messages per day.
– A confirmation email is sent to the email address of the sender, and the sender has to click on the confirmation link to have the message delivered.
– If you click on the “Report Spam” link on received messages it will block that user from sending future messages to anyone on the directory.

  • Completing your profile
    It is important to note that the search box on the directory will search for your ‘name’, ‘Practice Postcodes and location fields’ only. Please ensure that all locations you feel people will search for are listed. People also search for issues practitioners work with so please ensure this field is completed as much as possible even if the information already appears in other sections of your profile like the ‘professional details’ or ‘Theoretical approach’ fields.
  • Confused about who sent you an email through the directory?
    If you are sent an email through the directory that looks like it has come from someone who you had contact with previously even it is a new enquiry, the reason might be as follows: All emails that come through the BAATN online directory are sent via the ‘relay@membershipworks.org’ address. The ‘relay@membershipworks.org’ email address might be linked with the name of a person who has emailed you through the directory in the past. Make sure the ‘relay@membershipworks.org’ address is not in your contacts list and not linked with a persons name. If it is then delete from your contacts list and this will avoid any confusion.