Unconscious Bias And Emotional Resilience

Are you conscious of your unconscious bias?

With Smita Tharoor

 20th of January 2018

Over view

Psychotherapists, Counsellors, Psychologists, holistic therapists, psychiatrists and individuals involved in the mental health field, and other caring professionals work in roles where good interpersonal skills are vital for the quality of service they deliver. Interpersonal skills such as listening and thinking about how the other person may be feeling are fundamental. Caring for another is an especially stressful and emotionally demanding job to do. Our unconscious bias can influence many core tasks from engaging with service users, decision-making, collaborating with others and managing cases in your workload.

“I have really enjoyed this study day. May I say one of the best. I intend to use this knowledge at my work place. Thank you, Smita.”

Emotional labour

When a profession involves working with people at their most vulnerable, strong emotions can occur in staff while at work but their role requires them to be emotionally neutral or display a different emotion to what they are feeling (for example being pleasant and calm when someone is hostile towards you).

This mismatch between what you might feel and what you are expected to display is called emotional labour and can be a major source of strain. This usually occurs because we are not aware how our unconscious bias impacts our emotions. Tharoor Associates has designed a one day Master Class incorporating a manual Implicit Associate Test (devised by Tharoor Associates)based on the principlIses of the Harvard Implicit Test and along with this test and other tools explores Unconscious Bias and Emotional Resilience.

This interactive and practical workshop explores individual and cultural bias that impact on our working relationships. It allows people, in a safe environment to both understand unconscious bias and develop personal strategies to ensure personal biases and emotional resilience are effectively managed.

This workshop is recognised by the Institute of Learning and Management as a development programme. ILM recognition denotes a standard of high quality, bespoke leadership and management training and covers programme delivery, resourcing and assessment. https://www.i-l-m.com/
For an additional £50 p/p participants can avail themselves of a certificate from ILM and Tharoor Associates. The certificate also gives  participants one year access to ILM’s online library. https://www.i-l-m.com/assessment-and-resources

Venue: – North London Group Therapy, 9 Manor Gardens, London N7 6LA
Fee: £180 (Members £160), Organisations £225, Students £105 (Student members £90)


“Very good. Normally you sit in training looking at endless power-point slides. This training was very much interactive & exciting. Smita was very knowledgeable. Thank you.”


Morning: Are you conscious of your unconscious bias


  • Defining unconscious bias
  • Recognising the science behind unconscious bias
  • Identifying personal and business reasons to tackle unconscious bias
  • Understanding organisational and individual biases and assessing their impact
  • Identifying strategies to minimise the impact of biases on key business and people functions
  • Creating personal strategies to minimise the impact of our own biases

Discussion points

  • Accepting that one’s perceptions may not always be correct
  • How different groups identify things differently( social identity theory)
  • How necessary it is to break the mould of labelling and stereotyping ( gender schema theory)
  • Can precise procedural instructions supplement context in communication?
  • Understand that in the workplace there are always multiple solutions – depending on personal perceptions
  • Being “conscious of your unconscious” as an ability to introduce or create a new point of view in the minds of others to facilitate change ( implicit associate test)
  • Understanding discrimination/ Relevant Legislation

Afternoon: Emotional Resilience in the workplace:

Emotional Resilience training is not just a desirable ‘soft skill’. In fact, research indicates that emotional intelligence can be a better indicator of workplace performance than IQ. Existing evidence suggests that emotional intelligence does predict less stress (e.g. Martins, Ramalho & Morin, 2010, Mikolajczak, Avalosse, Vancorenland et al. in press). It is thought that emotional self-understanding is particularly important for reducing stress.

Firstly, this stress is known to affect performance and make individuals unhappy to the point where they might give up their job. Secondly, when this happens, it costs employers and taxpayers more to train and recruit over and above the normal rate of turnover.

Emotional intelligence affects us all, whether we are working in collaboration with others or individually on projects. With greater self- awareness of their emotions and the ability to empathise and understand other people’s emotional state, your participants will perform better in the community. In other words, being emotionally intelligent makes a real difference to performance and, therefore, profit.


It gives you very real and concrete benefits and should be an essential element of any staff development programme:

  • You are better able to maintain a positive work environment.
  • You are better able to influence outcomes in your favour, particularly when handling difficult prospects or tough negotiations.
  • You are better equipped to handle conflict and to make people feel like they are being listened to and understood
  • In general, you are better equipped to handle the ever-increasing pressures of a modern workplace.

At the end of this training course, your participants will be able to:

  • Improve their Emotional Literacy & Acknowledge/Understand their Emotions
  • Enhance their Emotional Capacity and Various Abilities
  • Learn to Leverage their Strengths
  • Adopt and Maintain a Reflective Attitude & Practice Critical Reflection
  • Develop Positive Regard Through Self-affirmation
  • Allocate Time & Space for “Self” and Healing
  • Aspire to Higher Values and Excellent at times in all things.
  • Be aware of emotions and the impact they have on their performance
  • Recognise and understand emotions in others and how to adapt their behaviour to suit
  • Regulate their emotions and so enhance performance
  • Handle and inspire emotion in others

Discussion points

This session sets out to provide your participants with the fundamental knowledge required to develop their awareness of EI and in doing so help them to perform more effectively.

This session is based on the 5 domains of Emotional Intelligence from Daniel Goleman’s book “Emotional Intelligence”:

What is Emotional Intelligence? – A set up to the session, which explains what EI is and its role in improving performance in the workplace.

Self-Awareness – Understanding how self-aware participants currently are, reviewing the value of self-awareness and providing an opportunity to develop this.

Self-Management – Appreciating that we manage ourselves based on our values, attitudes and beliefs. Looking at methods of improving self-management and overcoming negative ‘self-talk’.

Self-Motivation – A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.

Empathy – Helping participants appreciate the need for empathy and providing the methods for doing it.

Handling Relationships – Bringing the previous skills together to become ‘socially intelligent’. Looking at real life situations and how emotional intelligence plays a part. Finally; reviewing ways of further improving relationships using emotional intelligence.

Exercises and presentations will be used to encourage shared experiences and dialogue.  We support the specific requirements of the differently abled.

Who should attend the training?

Psychotherapists, Counsellors, Psychologists, holistic therapists, psychologists, psychiatrists and individuals involved in the mental health field and other caring professions

Smita Tharoor

Smita Tharoor is the founder of Tharoor Associates, a training, coaching and organisational development company that understands the importance of stories- both personal and corporate- and their role in defining an organisations identity and practices. She is the recipient of the “Global Diversity Leadership” Award at the 2017 World HRD Congress. She is an Associate of the Chartered Institute of Personnel & Development, an NLP (Neuro Linguistic Programming) Practitioner, Coach, Mentor and Mindfulness Practitioner.

Smita is a motivational keynote speaker and trainer speaking on the unconscious bias and how it influences us. All the workshops that are designed and delivered by Tharoor Associates is embedded with understanding the unconscious bias and how it impacts on our learning of “x” topic.

Whether it’s speaking to 350 women at a gender conference in Philadelphia or Penang, at a BAME (Black, Asian, Minority Ethnic) conference in London or to a group of IT professionals in Bangalore, Smita is empowering and inspiring. She connects with the audience on a personal level and people remember the talk long after it was given.

Growing up in secular India taught her the value of tolerance and the appreciation of accepting differences. She is passionate about the unconscious bias and how it impacts on all leadership development. Her experience working in the UK, India, Europe, Asia and the USA gives her a unique advantage in understanding the expectations and needs of different cultures.

“Very thought provoking, good presentation and empowering discussions.”

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