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Role Purpose

The Memberships, CPD and Alumni Officer will play a central part in supporting Metanoia’s Membership activity by providing administrative functions and support to members. The role will provide administrative support to the CPD element while supporting and maintaining a partnership between Metanoia and all Alumni.

Role and Responsibilities

Continuing Professional Development

– Collaborate with internal stakeholders to identify CPD requirements, trends, and opportunities for improvement.
– Coordinate CPD events by liaising with subject specialists, external trainers, and speakers to arrange content delivery.
– Manage the logistical aspects of CPD events, including scheduling, venue booking, equipment setup, and materials preparation (online, hybrid, and face-to-face modes).
– Ensure compliance with CPD accreditation standards and regulatory requirements for all events.
– Monitor CPD attendance, feedback, and evaluations to assess effectiveness and make recommendations for enhancements.

Membership Management

– Maintain the membership database, ensuring accurate and up-to-date records of member information, payments and subscriptions.
– Process new membership applications, renewals and cancellations in accordance with established policies and procedures.
– Respond to membership inquiries, provide assistance and resolve issues or concerns related to membership benefits and services.
– Develop strategies to attract and retain members, including promotional campaigns, outreach activities and engagement initiatives.
– Collaborate with marketing and communications teams to create and distribute membership-related materials, newsletters and updates.
– Analyse membership data and trends to identify opportunities for growth, diversification and enhancement of membership offerings.

Event Support (Online, Hybrid and in Person events)

– Assist in the planning and coordination of CPD events by liaising with subject specialists and external trainers.
– Coordinate logistics such as venue bookings, catering, audiovisual equipment and promotional materials for events.
– Provide administrative support for event registration, attendee communication and post-event follow-up activities.
– Collaborate with event organisers, sponsors and vendors to ensure deliverables are met and expectations are exceeded.

Administrative Tasks

– Maintain accurate records, files, and documentation related to CPD activities, membership records and event management.
– Prepare reports, dashboards and presentations to track key performance indicators, metrics and outcomes related to CPD and membership activities.

Essential Skills and Experience

– Experience in coordinating Continuing Professional Development (CPD) events or similar educational initiatives.
– Strong organisational skills, with the ability to prioritise tasks and meet deadlines.
– Excellent communication and interpersonal skills, with the ability to engage and collaborate effectively with diverse stakeholders.
– Proficiency in database management and familiarity with membership management systems or CRM software.
– Attention to detail and accuracy in managing membership records, payments, and subscriptions.
– Ability to work independently as well as part of a team, with a proactive and solutions-oriented approach to work.
– Flexibility and adaptability to changing priorities and requirements in a dynamic environment.
– Ability to work evenings and weekends to support events, as part of contracted hours.
– Knowledge of regulatory requirements and accreditation standards related to professional development and membership organizations.
– Experience in event planning, coordination, and logistical support.
– Familiarity with marketing and communications strategies to promote membership and CPD offerings.
– Previous experience in a membership-based organisation or association.

Other Information

The successful applicant will also be expected to demonstrate their commitment to:

Metanoia values and regulations, including Metanoia’s social, economic, and environmental responsibilities.
Metanoia’s Equality, Diversity and Inclusion responsibilities and ensure that you engage in the successful implementation of Metanoia’s Equality, Diversity and Inclusion Policy; and to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the Institute.

How to Apply

To apply for this role, please submit a CV with Cover Letter to hr@metanoia.ac.uk via the ‘Apply’ button above.

To apply for this job email your details to hr@metanoia.ac.uk.

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